Project pause or client cancellation
If a project is paused or cancelled by the client after work has started, fees already earned remain due and non-refundable. Any unpaid balance for work already completed, delivered, or substantially in progress may still be invoiced.
If there is future work that has not yet been started, we may stop further billing for that unused portion where appropriate. If the engagement needs to resume later, a new timeline, scope confirmation, or reactivation fee may be required depending on the gap and remaining work.
Ongoing or recurring services
Some engagements may include monthly support, recurring visibility work, or retained advisory time. If your engagement includes ongoing billing, you may request cancellation before the next billing cycle begins.
Amounts already billed for the current cycle are generally not refundable once the service period has started, especially where work has been scheduled, reviewed, delivered, or set aside for your account.
Duplicate charges or payment errors
If you believe you were charged twice or billed in error, please contact us before filing a formal dispute with your bank or card issuer. We will investigate promptly and, if an error occurred, correct it as quickly as possible.
If a refund is approved, it will be sent back to the original payment method used for the charge. Bank and card processing timelines vary and may take several business days to appear on your statement.
How refunds reach you
Approved refunds are issued through Stripe to the original payment method. Once a refund is issued it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. Charges and refunds appear on your statement as USAPRO LLC.
Questions or billing concerns
If you have a billing concern, refund request, or cancellation question, please contact Design Growth Hub first at help@growinteriors.com or through the contact page on this website. We would much rather resolve issues directly, clearly, and fairly than have a misunderstanding escalate unnecessarily.
Business details and governing law
Design Growth Hub, also known as Grow Interiors, is a business name of USAPRO LLC, a Delaware limited liability company, registered business address 16192 Coastal Hwy, Lewes, DE 19958, USA. This Refund Policy forms part of our Terms of Service, which are governed by the laws of the State of Delaware.